Pre-Arbitration
This method is used to submit a Pre-Arbitration case.
Request/response fields and samples
Request
Path parameters
string, required
Claim ID
string, required
Chargeback ID
string, required
Pre-Arbitration case amount in cardholder currency.
string, required
Memo for the case
string
Message text. Use only when applicable, otherwise leave empty
string
New reason code. Use only when applicable i.e. changing reason code. Otherwise left empty.
Chargeback reason code list available here
string
Document to support the case.
Use only when applicable, otherwise leave empty
string
Client reference number.
Use only when applicable, otherwise leave empty
string
Case notes.
Use only when applicable, otherwise leave empty
{
"claimId": "CLAIM_ID",
"chargebackId": "CHARGEBACK_ID",
"preArbitrationAmount": "PREARBITRATION_AMOUNT",
"memo": "MEMO",
"messageText": "MESSAGE_TEXT",
"newReasonCode": "NEW_REASON_CODE",
"supportingDocument": "BASE64_ENCODED_FILE_HERE",
"clientReferenceNumber": "CLIENT_REFERENCE_NUMBER",
"caseNotes": "CASE_NOTES"
}
Response
STATUS200 OK
Schema
string
Pre-arbitration case ID
{
"caseId": "CASE_ID"
}
Other response codes
Further response codes and details can be found here.
Additional info
| HTTP Method | POST |
| URL_URI (SIT/UAT) | https://chargebacks.test.tutuka.cloud/client/prearbitration |
| HTTP Headers | Content-Type text/plain |
| Query String Parameters | - |
| Format | JSON |
| Authentication | Bearer BEARER_TOKEN |
| Successful Response Code | 200 |
| Error Response Code | 500 |
| Validation Error Response Code | 422 |